Chapter 1 General Provisions
Article 1 Purpose
These Terms and Conditions are intended to stipulate the terms and conditions for using the services provided by Come & See Korea (hereinafter referred to as “the Company”) and other necessary matters, as well as the rights, obligations, and responsibilities of the Company and users.
Article 2 Effectiveness and Amendment of the Terms and Conditions
(1) These Terms and Conditions shall become effective upon being disclosed to users.
(2) The Company may amend these Terms and Conditions in the event of changes in circumstances or for important business reasons, and the amended Terms and Conditions shall take effect in the same manner as the preceding paragraph.
Article 3 Rules Not Stated in these Terms and Conditions
Any matters not specified in these Terms and Conditions shall be governed by the relevant laws and regulations.
Chapter 2 Membership Registration and Use of Services
Article 1 Definition of Members
A member refers to a general individual who is deemed suitable by the Company as a member, agrees to these Terms, completes the membership registration form for the service, and is issued an “ID” and “password.”
Article 2 Establishment of Service Registration
(1) Service registration is established upon the Company’s acceptance of the user’s application and the user’s agreement to the terms of these Terms.
(2) Those wishing to join as members and use the services must provide the personal information requested by the company.
(3) Upon the company’s approval of the user’s registration application, the company shall notify the user of the member ID and any other information deemed necessary by the company.
(4) The ID entered at the time of registration cannot be changed, and only one ID is issued per person.
(5) The Company shall not approve membership applications that fall under any of the following categories:
a. Applications submitted using another person’s name
b. Applications not submitted using the applicant’s real name
c. Applications containing false information
d. Applications submitted with the intent to disrupt public order or violate social norms
Article 3 Service Use and Restrictions
(1) Service use is available 24 hours a day, 365 days a year, except when there are special business or technical reasons preventing such use.
(2) The service use hours specified in the preceding paragraph may be restricted by the Company after prior notice to members in cases such as system maintenance or other necessary circumstances.
(3) Online counseling services may not be available 24 hours a day due to the personal circumstances of the responsible staff member.
Article 4 Service Fees
(1) The service is free for all registered members.
(2) If the company decides to charge for the service, it shall announce the timing, policy, and cost of the charge on the service prior to implementation.
Chapter 3 Withdrawal from the Service, Re-registration, and Restrictions on Use
Article 1 Withdrawal from the Service
(1) If a member wishes to withdraw from the service, the member must directly request cancellation via email to the administrator.
(2) When requesting withdrawal, the member must provide their name, resident registration number, ID, phone number, and reason for withdrawal. After verifying that the information matches the registration records, the membership will be canceled.
(3) Withdrawal is confirmed when the member can no longer log in using their existing ID and password.
Article 2 Rejoining the Service
(1) If a user who has withdrawn from the service in accordance with Article 1 wishes to rejoin, the member must directly request rejoining via email to the operator.
(2) When requesting rejoining, the member must provide their name, resident registration number, ID, and phone number to confirm their identity, and the rejoining process will be completed.
(3) Re-registration is complete when the user can log in with their existing ID and password.
Article 3 Restrictions on Service Use
The Company may terminate the service use agreement without prior notice or suspend service use for a specified period if a member engages in any of the following acts.
a. Acts that violate public order and morals
b. Acts related to criminal activities
c. Acts intended to harm national interests or public welfare
d. Acts involving the unauthorized use of another person’s ID or password
e. Acts that damage another person’s reputation or cause them harm
f. Acts involving duplicate registration by the same user using different IDs
g. Acts that harm the service or hinder its proper use
f. When violating other relevant laws or the terms of use established by the company
Chapter 4 Limitation of Liability for Services
Article 1 Online Counseling
(1) The company shall endeavor to maintain security so that the counseling contents of members or users of the service are not disclosed to third parties other than the counseling doctor and service manager. However, the company shall not be liable for the disclosure or loss of counseling contents in the following cases.
a. When consultation contents are disclosed due to the user’s negligence in disclosing their password
b. When the user deletes the consultation using the ‘delete’ function
c. When consultation contents are disclosed or lost due to natural disasters or other circumstances beyond the Company’s control
(2) To provide comprehensive and appropriate responses to consultations requested by members, responsible staff may refer to consultation contents and responses.
(3) The contents of consultations conducted through the service may be used for the following purposes after personal information has been deleted.
a. Academic activities
b. Copyright activities such as printing and CD-ROMs
c. Part of service contents such as FAQs and recommended consultations
(4) Responses to consultations are subjective answers based on the knowledge of each representative and do not represent the opinions of the company.
(5) In the following cases, we may not provide all or part of the online consultation.
a. When the same consultation is requested repeatedly
b. When the consultation is requested using expressions that are contrary to common sense
Article 2 Information Service
(1) The content provided through the service is general and provided for informational purposes only. The information or consultation provided through the service cannot under any circumstances replace a medical diagnosis. The information or consultation provided through the service is not intended to replace medical diagnosis, treatment, or therapy. If you have any questions or concerns about your health, you should consult a qualified medical professional for a diagnosis. Under no circumstances should you disregard a doctor’s diagnosis or delay seeking diagnosis, treatment, or therapy based on information provided through the service.
(2) The Company does not recommend any specific tests, products, or treatment methods mentioned in the service. The opinions expressed in the service are solely those of the consulting physician. The Company is not responsible for any documents or consultation content provided through the service.
(3) Acceptance of the information provided by this service, the opinions of the consulting physicians participating in the service, or the opinions of other members or visitors using the service is entirely at the discretion of the user. Therefore, the Company shall not be liable for any damage, injury, or other disadvantage arising from the use of any product, information, idea, or instruction provided to members.
Chapter 5 Obligations
Article 1 Obligations of the Company
(1) The Company shall ensure that members can use the service unless there are special circumstances.
(2) The Company has the obligation to provide the service continuously and stably in accordance with the terms of this agreement.
(3) The Company shall handle opinions raised by members through the prescribed procedures, and if a certain period of time is required for processing, the Company shall notify the member of the reasons and the processing schedule.
Article 2 Obligation to Protect Member Information
(1) Members are solely responsible for managing their ID and password.
(2) Members agree to receive emails sent as part of the service.
(3) If a member’s ID is used without authorization, the member must immediately notify the Company.
(4) The Company shall not sell or provide personal information that can identify an individual to third parties unrelated to the Company without the prior consent of the member or user. However, the Company may use voluntarily provided registered information in the following cases:
a. When providing information necessary for the development of new features, information, or services that are useful to members to developers
b. When providing statistical information (which does not reveal the identity of individual members) about service members and users to advertisers
c. When using such information for the purpose of providing advertisements or services tailored to the preferences of members and users
(5) Personal information that can be used to identify individuals (such as user names, IDs, email addresses, etc.) may be voluntarily disclosed in communication spaces such as bulletin boards (hereinafter referred to as “communication spaces”). In such cases, the disclosed information may be collected, linked, and used by third parties, and you may receive unwanted messages from third parties. The Company has no control over such actions by third parties. Therefore, the Company does not guarantee the discovery of member information through methods beyond its control.
(6) The Company may use Cookie technology to enhance the convenience of service use. A Cookie is a small text file used by a website to recognize returning users and assist in maintaining continuous access and providing personalized services. Generally, Cookies operate by assigning a unique number to the user that has no meaning outside the site that issued the Cookie. Cookies do not infiltrate a user’s system and do not pose a risk to the user’s files. We cannot prevent advertisers or third parties related to the service from using cookies. If a member or user does not wish to have information collected through cookies, they may adjust their web browser settings to accept or reject cookies. However, the use of cookies may be necessary for the proper functioning of the service (especially personalized information).
(7) The Company may share/use members’ information with business partners of the service or the company.
Chapter 6 Dispute Resolution
(1) Except as provided in these Terms of Use, any disputes arising from the use of the service shall be resolved through mutual agreement between the parties to the extent possible.
(2) In the event of a lawsuit arising from the use of the service, the court with jurisdiction over the location of the company’s headquarters shall have jurisdiction.
Chapter 7 Notice on Affiliate Links
The Company may include affiliate links to improve the service and support website operations. These affiliate links are recommended by the Company and connect to products or services related to online monetization tools that the Company currently uses directly. If a user makes a purchase through these links, the Company will receive a commission. This is one of the ways to support the Company’s services at no additional cost to the user.
(1) To maintain transparency, the Company discloses to users the use of affiliate links. Purchases made through affiliate links do not incur additional costs for users, and the commissions received contribute to the continued operation and improvement of the website.
(2) Products or services provided through affiliate links have passed the Company’s strict selection criteria and are selected to provide users with substantial value.
(3) We are not directly responsible for any products or services provided through affiliate links. Purchase decisions are solely the responsibility of the user, and any issues arising during the product selection process should be addressed directly with the product or service provider.
(4) We are not responsible for the content or accuracy of any external sites accessed through affiliate links.
The purpose of this section is to ensure that users fully understand the use of our affiliate links and can make informed decisions based on trust in our company.
These terms and conditions take effect on March 5, 2025.